KEEP IT MOVING

Yes, passengers can travel in the van with the driver but a face mask will be required.

Yes, but if the extra trips are not agreed within the original quote the extra trips would incur an extra charge for mileage and labour costs.

Yes, Keep It Moving are fully insured to transport your items with goods in transit insurance up to the value of £10.000 and public liability insurance up to the value of £5.000.000

Yes Keep It Moving are fully equipped to undertake any man and van removal related task.

No, providing our driver has access to the items you do not need to be present on the day.

If, your booking is time sensitive please add this information into the brief description box during the quote process on the website so we can make the extra allowances needed to ensure a prompt arrival, in the event of any delay Keep It Moving will always contact you in advance and keep you updated with regular ETA's.

Yes, your quote will include any costs to enter the London Congestion and ULEZ zones.

Once your Keep It Moving booking is confirmed you will receive a text and email confirmation confirming your bookings details.

In the event you need to amend your booking please contact Keep It Moving using the contact details located inside your text/email confirmations.

No, once your Keep It Moving booking is confirmed we will arrive at the collection address at the date/time specified inside your text and email confirmations.

Keep It Moving charge per flight of stairs, If you live on the first floor and there are two staircases to reach the property that would count as two flights of stairs.

If you need more time on the day this is not a problem as Keep It Moving provide a Pay as You Go Service so will stay until the job is complete.

Yes, if you need a return journey you can book this in advance by contacting Keep It Moving directly or by discussing directly with your driver on the day, best to book in advance when possible.

Yes, if you require a receipt please request this from your driver at the end of your booking or by responding to your email confirmation.

Yes, you will receive a receipt when a payment is made on the website when confirming a booking.

In the event you need to cancel or postpone your booking please contact Keep It Moving urgently via the contact details either on the website or inside your text/email confirmations.

In the unfortunate event that your driver falls sick, Keep It Moving will reallocate your booking to another member of our team so we can honour your booking.

Yes, if your driver has to pay to park the cost of parking will be requested from the customer by the driver, please check for any parking restrictions ahead of the bookings start time.

In the unfortunate event of damage please respond to your email confirmation by sending images of the damage.

When items are damaged all claims must be made within 24 hours of the bookings completion time.

Yes, but if the driver is asked to stop and collect more items and this was not agreed during the initial quote process the driver will request an additional fee for labour.

Yes, you will only see quotes on the webite for the times we have availabilty.

The job clock starts when the driver has parked and made contact with the person at the collection address and ends when the final item is inside the delivery address.

Yes, You can call Keep It Moving by calling the number displayed on the webite.

The best way to prepare is by having everything packed and ready to go for when your Keep It Moving driver arrives, also label the boxes with room names so it helps the drivers speed when unloading the van.

Yes, Keep It Moving have the tools required for dismantling and re-assembly.

Yes, if you require packing boxes please add this information into the breif description box during the quote process on the Keep It Moving website.

Yes, we can provide a packing service, if required please add this into the brief description box on during the quote process on the Keep It Moving website.

Yes, all Keep It Moving quotes include VAT and all other costs to complete the job, no hidden charges.

The only extra charge would be for extra time on the day, the extra time charges will be made very clear to all customers prior to confirming a booking on the Keep It Moving website.

No, toll road charges such as the Dartford crossing are not included in your online quotes. Our drivers will always confirm if you want them to avoid the toll road before crossing it.